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Frequently Asked Questions

Do you offer free shipping?

Yes. We provide free worldwide shipping on all orders, regardless of size or destination, using trusted carriers such as FedEx and UPS for reliable delivery. The price shown at checkout is the final amount you pay, with no additional shipping fees.

Do you ship internationally?

Yes. We ship to most countries worldwide. Simply select your destination during checkout to see if delivery is available. If your country is not currently supported, you may choose to ship your order to a trusted contact in a supported country who can forward it to you.

Are all reproductions painted entirely by hand?

Yes. Each reproduction begins on a blank canvas and is painted by an experienced artist with oil paint. The brushwork, layers, texture, and details are created by hand without printing or image-transfer methods.

How closely will my reproduction resemble the original?

Small differences are natural because every reproduction is painted individually. The artist studies the original composition, colors, brushwork, and details, then uses comparable techniques to preserve the artwork's character as faithfully as possible.

What is the usual painting completion time?

Most paintings require 14 to 21 days to complete, followed by 2 to 5 days of drying time when needed. Larger, highly detailed, heavily textured, or framed pieces may require additional time. The estimated completion timeframe is available on the product page and included in your order confirmation email.

Will I be able to review my artwork before shipment?

Yes. After the painting is completed, we will email you a link to high-resolution preview photos. You may request adjustments at no additional cost, and we will ship the artwork only after you approve the finished result.

Do you reproduce artwork that is not listed in your catalog?

Yes. Open our Request a Painting page and share the artwork you would like us to create, along with a title, description, or reference image. Our team will review your request, provide a quote, and help with size and framing options if needed.

Can my photograph be turned into a custom portrait?

Yes. Our artists can transform a digital or printed photograph into a hand-painted portrait. They can also adjust the background, composition, colors, or combine references according to the instructions included with your order.

What purchases are covered by your return policy?

Eligible purchases may be returned within 90 days for a full refund or complimentary replacement. The artwork must remain in its original condition with the packaging intact. Some products are excluded, so review our Return Exceptions before starting a return.

How can I track my order status?

Open My Orders to follow each active order as it moves through the studio. Your purchases appear in chronological order with their order numbers and latest status.

Once your order is shipped, we will send your tracking information by email. You can also view the same details from your order page. Use the tracking number to follow your shipment progress and view the estimated delivery date when available.

Still Need Help?

Email Us

Send us your question through our contact form. Our team normally replies within 12–24 hours.

Live Chat

For immediate assistance, select the chat icon in the lower-right corner of your screen to connect with a support agent.

Live Chat Hours

Monday–Friday, 9 AM–5 PM ET

Call Us

+1 (646) 513-4302

Phone Support Hours

Monday–Friday, 9 AM–5 PM ET

Why BrushWiz?
100% Hand Painted
Every piece is entirely handmade
Museum Quality
Faithfully recreated by expert artists
Custom Framing
Choose from a wide range of frames
Free Shipping
Enjoy free shipping on all orders
Cash Back Rewards
Earn cash back with every purchase