Ordering

Choose your artwork and add it to your cart from the product page. When you are ready, proceed to checkout and follow the guided steps to complete your payment and place your order.

Products remain in your cart for up to one year unless you purchase or remove them earlier.

Yes. You must sign in or create an account before placing an order. Your account allows you to track order progress, view past purchases, and manage saved items.

We do not accept orders by phone. Since every painting is created according to your selected artwork, size, and finish options, our online ordering system ensures all details are recorded accurately and securely. If you need assistance completing your order online, please contact our support team.

Checkout is divided into five clear steps:

1. Sign In: Access your existing account or register a new one.

2. Details: Provide the required shipping, billing, and contact information.

3. Shipping: Select an available delivery option and review the estimated arrival date.

4. Payment: Use an accepted card or PayPal, then apply any eligible discounts or rewards.

5. Confirmation: Review your order number and receive a confirmation email.

After checkout, the confirmation page displays your order number and a confirmation email is sent to your registered address. You can also confirm the order by signing in and opening My Orders.

Check your spam or junk folder if the confirmation is not in your inbox. Automated confirmation emails cannot be resent, but your receipt and complete order details remain available under My Orders.

If the package has not been dispatched, contact us as soon as possible and we will try to update the address. After dispatch, we cannot change the destination or reroute the shipment.

Items cannot be added after an order is submitted. Please place a separate order for anything else you would like to purchase.

Sign in and open My Orders to view the latest status. We also send emails at two important points:

Order Status: Tells you when the artwork moves through key stages in our studio.

Tracking: Includes the courier and tracking number after the parcel is collected.

Yes. Our satisfaction guarantee includes the following protections:

• Lost or Damaged Items: If artwork is lost during transit or arrives damaged, we will replace it at no additional cost.
• Pre-Delivery Adjustments: Review the completion preview and request changes before shipment.
• 90-Day Returns: Eligible items may be returned within 90 days for a full refund. See Return Exceptions for details.

Because each artwork is made to order, cancellation is available only before the assigned artist begins work.

1. Open My Orders.

2. If a "Cancel" button appears beside the order, you may use it to submit the cancellation.

3. If no "Cancel" button is shown, production has started and the order can no longer be cancelled. Eligible items may still be covered by our 90-day return policy after delivery.

Most artwork ships directly from our main studio in Xiamen, China, where it is painted and inspected. Depending on the product and destination, some orders may be dispatched from another fulfillment location.